Vendor:
PeopleCert 
Training Language:
Engels, Nederlands
Duration:
2 days
Category:
ITIL is the standard in the field of IT service management. ITIL stands for Information Technology Infrastructure Library, it is a framework of best practices for efficiently delivering IT support services to customers. The goal of ITIL® is to improve customer satisfaction and productivity, and it falls under the broader term change management. Work methods such as Scrum, Agile, and DevOps align seamlessly with the ITIL framework.
By implementing the ITIL framework, you can deliver cost-effective IT service management as an organization, aligned with the business vision and strategy of the customer/client. This can contribute to strengthening customer relationships, establishing cost-effective practices, managing risks, and building a stable IT environment. This way, you can be sure that your customer/client receives the products and services they are looking for.
The ITIL (version 5) Foundation training helps you to design digital products and services in such a way that they demonstrably deliver value for customers and other stakeholders. You will learn how to better align IT service delivery and product development with what customers and other stakeholders truly need. The focus is on value creation, collaboration, and continuous improvement. This course helps you understand and apply ITIL 5 in your daily work, regardless of your role or organization.
You will become familiar with the core concepts of digital product and service management, such as value and co-creation of value, outcomes, costs, and risks. You will also learn how service relationships, customer journeys, and service quality play a role in delivering value. After that, you will delve into the four dimensions of product and service management and discover how people, processes, technology, and partners are interconnected. You will learn how the ITIL product and service lifecycle supports organizations in discovering, designing, building, delivering, and supporting digital products and services.
The training pays extensive attention to the ITIL value system. You will learn how guiding principles, governance, value streams, and continuous improvement work together to provide coherence and direction. Additionally, you will gain insight into recognizing, mapping, and improving value streams and learn about the role of modern technology, such as automation and artificial intelligence, in this. Through practical examples and exam-oriented practice questions, you will directly apply the theory and prepare specifically for the ITIL 5 Foundation exam.
You will receive a PeopleCert exam voucher that allows you to take the online exam within twelve months, at a time and place that suits you best.
ITIL is the standard in the field of IT service management. ITIL stands for Information Technology Infrastructure Library, it is a framework of best practices for efficiently delivering IT support services to customers. The goal of ITIL® is to improve customer satisfaction and productivity, and it falls under the broader term change management. Work methods such as Scrum, Agile, and DevOps align seamlessly with the ITIL framework.
By implementing the ITIL framework, you can deliver cost-effective IT service management as an organization, aligned with the business vision and strategy of the customer/client. This can contribute to strengthening customer relationships, establishing cost-effective practices, managing risks, and building a stable IT environment. This way, you can be sure that your customer/client receives the products and services they are looking for.
The ITIL (version 5) Foundation training helps you to design digital products and services in such a way that they demonstrably deliver value for customers and other stakeholders. You will learn how to better align IT service delivery and product development with what customers and other stakeholders truly need. The focus is on value creation, collaboration, and continuous improvement. This course helps you understand and apply ITIL 5 in your daily work, regardless of your role or organization.
You will become familiar with the core concepts of digital product and service management, such as value and co-creation of value, outcomes, costs, and risks. You will also learn how service relationships, customer journeys, and service quality play a role in delivering value. After that, you will delve into the four dimensions of product and service management and discover how people, processes, technology, and partners are interconnected. You will learn how the ITIL product and service lifecycle supports organizations in discovering, designing, building, delivering, and supporting digital products and services.
The training pays extensive attention to the ITIL value system. You will learn how guiding principles, governance, value streams, and continuous improvement work together to provide coherence and direction. Additionally, you will gain insight into recognizing, mapping, and improving value streams and learn about the role of modern technology, such as automation and artificial intelligence, in this. Through practical examples and exam-oriented practice questions, you will directly apply the theory and prepare specifically for the ITIL 5 Foundation exam.
You will receive a PeopleCert exam voucher that allows you to take the online exam within twelve months, at a time and place that suits you best.
This training is scheduled as follows in the coming period. Missing a date? Feel free to contact us.
Location: Nieuwegein & Live Online
Price: € 1.795,- ex BTW
Location: Nieuwegein & Live Online
Price: € 1.795,- ex BTW
Location: Nieuwegein & Live Online
Price: € 1.795,- ex BTW
Location: Eindhoven & Live Online
Price: € 1.795,- ex BTW
Location: Eindhoven & Live Online
Price: € 1.795,- ex BTW
Location: Nieuwegein & Live Online
Price: € 1.795,- ex BTW
Location: Nieuwegein & Live Online
Price: € 1.795,- ex BTW
Location: Klassikaal of Live Online
Train smarter, not harder. TSTC's unique approach guarantees the effective acquisition of skills and the greatest chance of success.
Learn more about TSTC
